IVR Experience Dashboard

Real-time Interactive Voice Response analytics · Call flows & menu performance

Today ·

12,845 calls

↑ +8.2% vs last week

3.2 min

▼ -0.4 min improvement

68.4%

resolved without agent

7.2%

↓ -1.1% from target

last 30 days

usage & efficiency

daily trend

self-service success

Agent Escalation Rate
31.6% of total calls

↓ reduced by 5% since last quarter

Avg. IVR Depth
2.4 levels per call

optimal range 2.0–3.0 Healthy